I convert fragmented operations into measurable digital systems.
I spent 7 years at the intersection of operations, technology, and regulated environments in pharma, heavy manufacturing, and other B2B platforms across India, Japan, Singapore, Vietnam, the US, and Europe.
Japanese steel tube manufacturer — $850M annual output
Led a 30-person cross-functional team (ops + IT) across Japan and Vietnam to replace paper-based variable tracking with consistent-interval digital tickets. Calibrated sensor data, captured tacit shift knowledge in a centralised database, and converted safety checks into mandatory-completion tagged tickets that block handover until complete.
Boehringer Ingelheim — GxP-regulated, six countries
Designed incident classification and routing logic in ABAP + ServiceNow; built a context-mapping algorithm for intelligent group suggestions. Deployed a centralised knowledge base linking related incidents and ran a phased rollout (EU → China → Russia), cutting SME intervention from 40% to under 8% of tickets.
Leading the deployment of the Smart Factory System (SaaS platform). Designing technical architecture and UI/UX for manufacturing workflows. Implementing OEE tracking systems and GEMBA dashboards; managing weekly Agile Feedback Cycles and cross-functional coordination.
Advised clients on digital transformation strategy and business systems integration. Focused on operational excellence, workflow redesign, and aligning technology delivery with measurable business outcomes.
Specialized in digital transformation and SAP operations across enterprise clients. Delivered business technology programmes spanning ERP implementation, operational diagnostics, and data-driven process improvement.
Workflow ambiguity, regulatory risk, and decision latency are upstream of any tool choice. Diagnose, then deploy.
The system has to make a supervisor's next decision faster. If it doesn't, no dashboard saves it.
Every programme closes against a baseline metric, a result metric, and an owner. No vanity outputs.
Open to senior consulting, digital transformation lead, and Industry 4.0 / 5.0 product roles. The fastest path is email.